Tel: 01626 888877
Fax: 01626 888360
Barton Surgery, Barton Terrace, Dawlish, EX7 9QH
Appointments
The Barton Surgery operates an appointment system to see the doctors and practice nurses. Appointments with the nurse can be booked in advance up to twelve weeks ahead. We will shortly be introducing online appointment bookings. There are others you may wish to consult as an alternative to seeing the doctor:
• The practice sister
• The local pharmacist
• Minor injuries can be dealt with by the nursing team in the Minor Injuries Department of Dawlish Community Hospital, 10.00am – 6.00pm, seven days a week
• Self help for simple problems, eg colds, sickness and diarrhoea – call after a few days if symptoms are not improving

TO MAKE THE SYSTEM WORK FOR EVERYONE WE NEED YOUR CO-OPERATION

• Please do not insist on being seen urgently with minor illnesses that could wait
• Please inform the receptionist if you cannot keep or no longer need your appointment so that it can be offered to someone else
• Please be on time
• It is one appointment per patient
• Do not store multiple problems for one consultation slot
• If you think your problem will need extra time, ask the receptionist for a longer appointment
• Please inform the receptionist if you are feeling unwell in the waiting room or if you have brought a sick or ill child to the surgery

HOW TO BOOK AN APPOINTMENT

We have made changes to our system which will make booking an appointment easier, reduce delays and allow the GPs to spend more time caring for our patients in Dawlish hospital.

Will I still be able to book appointments in advance?
Of course, up to six weeks in advance. You do not have to ring at 8.30 in the morning to book these appointments, they can be booked at any time when we are open or why not sign up for online appointments and make and cancel your pre-bookable appointments any time.

What changes will I notice?
WWhen you contact the surgery reception staff will ask you when you want an appointment and which doctor you want to see. They will then try and book a suitable appointment. If you are feeling really ill and need to see a GP on the day you should tell reception staff. They will ask you for some information about your illness to make sure we can give you the best possible service. This means that there should be less people ringing at 8.30am and it will be easier for you to get through.

Will there be any changes at The Warren?
No, this will still be a drop in clinic for patients who live at Dawlish Warren or holiday makers visiting the area. You can arrive from 11.45 with the clinic starting at midday. Any patients arriving at the Warren Surgery after 12.30pm may not be seen.

What about if I work?
We will have early morning appointments between 7am and 8am on Tuesday, Wednesday and Thursday. You can also register for our on-line repeat prescription and appointment service.

Help us to help you:
• Please try and book in advance if you can.
• Please use on the day appointments for urgent illness only and tell the receptionist why you need an appointment.
• Remember that if you are unable to attend your appointment PLEASE call us to cancel on 01626 888877.
• Register today for our online appointments and repeat prescription system by requesting a form from reception.

ONLINE SERVICES

The Systmonline app can be used on Apple devices running the iOS operating system (iphone and ipads) and mobile phones and tablets running the Android operating system. To register for Systmonline services please complete a registration form (which can be collected from either the Barton Surgery or Warren Surgery) or download the form (click here) which you can then print out. The form will need to be completed and returned in person to the surgery with proof of identification (ie passport, photo driving licence, utility bill etc). Anyone aged 14 years or above must show some form of identification. Patients aged 13 or below can have a parent or guardian act on their behalf.

When registered for Systmonline please go to the login page at www.systmonline.tpp.uk.com

Systmonline is an online service that allows patients to: • Manage appointments • View/ request prescriptions • Add/Change contact details • Request access to their Systmone Summary Record and/or Detailed Coded Record • Send messages to Barton Surgery

 

  Tel: 01626 888877 Fax: 01626 888360 Email us click here
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